Touchstone Partners Ltd Terms of Business

  1. Commissions are accepted on the understanding that all invoices are payable net within a term of 30 days. Failure to pay within 30 days will incur interest at the rate of 2.5% over LLoyds Bank base rate.
  2. Our standard practice is to invoice stage payments on all projects valued above one thousand pounds sterling. With projects valued over one thousand and one pounds sterling that are projected to be completed with 12 weeks of commission, fees are payable 50% on commissioning, 30% on commencement of fieldwork and 20% on completion, unless otherwise stated within our proposals. For projects with a longer schedule than this fees are payable 50% on commission with the remaining 50% spread at equal intervals across the project period. These periods are to be agreed on commissioning. Projects valued below one thousand pounds sterling are invoiced 100% on commission.
  3. All fees are quoted exclusive of VAT.
  4. Statements are issued on specific request only.
  5. The fees and costs quoted in a proposal are based on current cost estimates, and will hold good for sixty days from the date of the proposal. If the project is commissioned later than that, the fees and costs proposed may be subject to upward revision.
  6. Any adjustments to the fee for the project (discounts or supplementary charges) will be incorporated in the final invoice. We reserve the right to review our fees in the light of operating costs or exchange rate fluctuations and to adjust them accordingly. In the event of any change being requested, at least 30 day's notice will be given to the customer.
  7. In the event of a project being cancelled, a cancellation fee will be charged based on costs incurred and executive time spent on setting up and administration.
  8. Touchstone Partners Limited will use their best endeavours to ensure the accuracy of all figures, reports, tables and other material delivered under this contract and will use all reasonable skill and judgement, provided that in the event of any error, omission, misjudgment or other non-performance or default on their part and subject to the responsibilities given in the following paragraph hereof, the liability of Touchstone Partners Limited to the customer shall be limited to the correction and completion of the research hereby undertaken.
  9. Touchstone Partners Limited shall not be held responsible for non-performance in whole or in part of their obligations nor be under any liability to the customer if such non-performance is due to Acts of God, war, insurrection, Government regulations, labour disputes or any other cause beyond the control of the Company.
  10. The distribution to third parties (eg by publication or in recorded interview) of results from research conducted by Touchstone Partners Limited must be agreed with Touchstone Partners Limited prior to distribution. Touchstone Partners Limited asserts its right to copyright of all reports.
  11. If the customer provides lists from data bases owned by them for use in a market research project, that customer must be registered with the Data Protection Registrar as a holder of data bases for market research use.
  12. Acceptance of this proposal and commissioning of the study will be taken as acceptance of all of these terms of business.